Issues creating cases via the Braze Support Portal

Incident Report for Braze, Inc.

Resolved

The issue preventing some users from raising a ticket via the Braze Support Portal has been resolved.

The Braze Support Portal is now fully operational, and you should be able to raise tickets without any issues.

If you continue to experience any difficulties, please do not hesitate to raise a ticket by emailing support@braze.com.
Posted Jun 19, 2024 - 15:04 EDT

Investigating

We are investigating an issue preventing some users from raising a ticket via the Braze Support Portal.

If you are experiencing issues please raise a ticket by emailing support@braze.com.
Posted Jun 19, 2024 - 09:53 EDT
This incident affected: Global Services (Braze Support Services).