Braze
All Systems Operational
US 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 02 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 03 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 04 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 05 Cluster ? Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
US 06 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 08 Cluster ? Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
EU 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
EU 02 Cluster Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Global Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2022

No incidents reported today.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Service degradation on US-03 and US-06
Resolved - This incident has been resolved.
Sep 23, 03:47 EDT
Monitoring - The impacted database hosts have recovered and we have been working through data processing and messaging backlogs. There are no backlogs remaining on US-06 however we are continuing to process customer backlogs on US-03.
Sep 23, 02:50 EDT
Update - We are continuing to work on a fix for this issue.
Sep 23, 01:38 EDT
Update - The REST and SDK API services for US-03 and US-06 are now operating nominally. The data processing and messaging impact is now limited to a handful of customers at this time; however, we are tracking towards full resolution. We will continue to provide updates as needed.
Sep 22, 23:45 EDT
Identified - A collection of database hosts has been identified as the cause of the impact on our US-06 cluster. These impacted hosts are also impacting our US-03 cluster.
Sep 22, 23:21 EDT
Investigating - We are currently investigating this issue.
Sep 22, 23:13 EDT
Sep 22, 2022
Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022

No incidents reported.

Sep 13, 2022
Network latency impacting customers located in the Asia region
Resolved - This issue has been resolved and all systems are operating normally.
Sep 13, 23:33 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 21:45 EDT
Identified - We have identified a third-party networking issue causing intermittent degradation in the Asia region. Braze engineers are working with our partners to resolve the issue.
Sep 13, 12:06 EDT
Investigating - We are currently investigating an intermittent network latency issue affecting our customers located in the Asia region. Dashboard loading times have been affected
Sep 13, 00:20 EDT
Sep 12, 2022

No incidents reported.

Sep 11, 2022

No incidents reported.

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