All Systems Operational

Global Services Operational
Braze.com Operational
Braze Support Services Operational
Braze Learning Operational
Global Messaging Channels Operational
Email Operational
SMS Operational
In-App Messaging Operational
WhatsApp Operational
Push Notifications - iOS Operational
Push Notifications - Android Operational
Content Cards Operational
US 01 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
US 02 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
US 03 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
US 04 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
US 05 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
US 06 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
US 07 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
US 08 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
US 10 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
EU 01 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
EU 02 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
AU 01 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
ID 01 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
JP 01 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
KR 01 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 13, 2026

Email Delivery delays to Microsoft inboxes
Resolved - We are considering this incident resolved. Braze has observed continued stability and lower latency across email sends for Microsoft-hosted inboxes over the last few hours.
Nov 13, 16:10 EST
Monitoring - We are observing signs of recovery from the global Microsoft service outage. Delivery of emails sent through Braze to recipients with Microsoft-hosted inboxes is returning to normal. At the time of this update, average delivery latency is 31 minutes.
At the peak of the incident, between 17:00 and 21:00 on 12 November 2026, latency averaged 6 hours, with a maximum of 18 hours for a small subset of messages.
To review delivery to your recipients, open the Email Performance dashboard in Braze (Analytics > Email Performance) to check delivery and soft bounce rates during the affected period. For more information, see: https://www.braze.com/docs/user_guide/analytics/dashboards/channel_performance/email
Braze services remain fully operational. We will continue monitoring and share further updates as recovery progresses.
Nov 13, 12:16 EST
Identified - Microsoft is currently experiencing a global outage affecting the email services it provides to its customers. This is impacting the delivery of emails sent through Braze to recipients whose mailboxes are hosted by Microsoft, including outlook.com, hotmail.com, live.com addresses, as well as business domains that use Microsoft 365. Delivery to these recipients is delayed and, as of today, 13 November 2026, affected messages continue to be retried.

Braze services continue to fully operational at this time.
Nov 13, 06:56 EST

Nov 12, 2026

No incidents reported.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

US 03 Database Maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 23:00 EDT
Scheduled - On October 29th, from approximately 23:00 to 00:00 EST, scheduled maintenance will affect our Content Card Database, resulting in at least 30 minutes of production downtime for Content Cards. The entire maintenance will be under 1 hour. We expect no impact beyond the downtime, but if you notice any issues following this maintenance, please contact support.
Oct 22, 10:22 EDT
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