Braze, Inc. Status

Braze

All Systems Operational

Global Services Operational

Braze.com Operational

Braze Support Services Operational

Braze Learning Operational

Global Messaging Channels Operational

Email Operational

SMS Operational

In-App Messaging Operational

WhatsApp Operational

Push Notifications - iOS Operational

Push Notifications - Android Operational

Content Cards Operational

US 01 Cluster Operational

Dashboard Operational

SDK Data Collection Operational

Data Processing Operational

REST APIs Operational

Outbound Messaging Operational

Currents Operational

Cloud Data-Ingestion (CDI) Operational

US 02 Cluster Operational

Dashboard Operational

SDK Data Collection Operational

Data Processing Operational

REST APIs Operational

Outbound Messaging Operational

Currents Operational

Cloud Data-Ingestion (CDI) Operational

US 03 Cluster Operational

Dashboard Operational

SDK Data Collection Operational

Data Processing Operational

REST APIs Operational

Outbound Messaging Operational

Currents Operational

Cloud Data-Ingestion (CDI) Operational

US 04 Cluster Operational

Dashboard Operational

SDK Data Collection Operational

Data Processing Operational

REST APIs Operational

Outbound Messaging Operational

Currents Operational

Cloud Data-Ingestion (CDI) Operational

US 05 Cluster Operational

Dashboard Operational

SDK Data Collection Operational

Data Processing Operational

Rest APIs Operational

Outbound Messaging Operational

Currents Operational

Cloud Data-Ingestion (CDI) Operational

US 06 Cluster Operational

Dashboard Operational

SDK Data Collection Operational

Data Processing Operational

REST APIs Operational

Outbound Messaging Operational

Currents Operational

Cloud Data-Ingestion (CDI) Operational

US 07 Cluster Operational

Dashboard Operational

SDK Data Collection Operational

Data Processing Operational

REST APIs Operational

Outbound Messaging Operational

Currents Operational

Cloud Data-Ingestion (CDI) Operational

US 08 Cluster Operational

Dashboard Operational

SDK Data Collection Operational

Data Processing Operational

Rest APIs Operational

Outbound Messaging Operational

Currents Operational

Cloud Data-Ingestion (CDI) Operational

US 10 Cluster Operational

Dashboard Operational

SDK Data Collection Operational

Data Processing Operational

REST APIs Operational

Outbound Messaging Operational

Currents Operational

Cloud Data-Ingestion (CDI) Operational

EU 01 Cluster Operational

Dashboard Operational

SDK Data Collection Operational

Data Processing Operational

REST APIs Operational

Outbound Messaging Operational

Currents Operational

Cloud Data-Ingestion (CDI) Operational

EU 02 Cluster Operational

Dashboard Operational

SDK Data Collection Operational

Data Processing Operational

REST APIs Operational

Outbound Messaging Operational

Currents Operational

Cloud Data-Ingestion (CDI) Operational

AU 01 Cluster Operational

Dashboard Operational

SDK Data Collection Operational

Data Processing Operational

REST APIs Operational

Outbound Messaging Operational

Currents Operational

Cloud Data-Ingestion (CDI) Operational

ID 01 Cluster Operational

Dashboard Operational

SDK API Operational

Data Processing Operational

REST APIs Operational

Outbound Messaging Operational

Currents Operational

Cloud Data-Ingestion (CDI) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 3, 2026

US02 Dashboard and SDK increased errors

Resolved - We can confirm service have continued to remain stable and the issue is now considered resolved.

Impact:
SDK: Engineers observed an increase in SDK errors between 10:25 ET and 10:36 ET. The SDK will automatically retry failed requests and no action is required.
Dashboard: Engineers observed an increased in Dashboard errors between 10:26 ET and 10:43 ET. Dashboard users may have experienced timeouts and dashboard errors during this window.

Message sending and the REST API were not impacted by this issue.
Feb 3, 11:02 EST

Monitoring - Dashboard Service has been restored since 10:43 ET. Braze Engineers are continuing to monitor the stability of services.
Feb 3, 10:47 EST

Investigating - Starting at 10:25 ET Braze Engineers began observing errors impacting the US02 Dashboard and SDK services. Braze Engineers are currently investigating the issue and SDK service has been restored.

We will provide further updates in 15 minutes.
Feb 3, 10:41 EST

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

Gmail consumers experiencing banners indicating missing spam checks

Resolved - As of 8:28 PM EST, Google has resolved the issue. We recommend continuing to monitor Gmail’s status page for Google’s final incident analysis and to use Braze’s Deliverability Center while following email-sending best practices.
Jan 24, 20:59 EST

Monitoring - Braze is aware of an active incident with Google that is impacting how emails are delivered and filtered in Gmail. Emails that should normally land in the Promotion Tab are being sent to the Primary Tab. In addition, Gmail users might see banners indicating that spam checks are missing. Gmail is actively working on correcting this issue. More details about Gmail’s active incident can be found here: https://www.google.com/appsstatus/dashboard/incidents/NNnDkY9CJ36annsfytjQ

Impact on Braze customers: This could lead to an increase in Spam complaints or Unsubscribes from recent emails delivered to Gmail, depending on consumer reaction.

The Braze product continues to operate as expected.

We will continue to monitor this incident and share an update as soon as one is available.
Jan 24, 13:27 EST

Jan 23, 2026

No incidents reported.

Jan 22, 2026

Email delivery issues

Resolved - We have not seen any instances of the specific error code in an hour, since 9:42 PM ET.

This incident is considered resolved.
Jan 22, 22:42 EST

Monitoring - SparkPost's revert successfully resolved this issue, and we have seen bounce rates return to normal levels, and no instances of the specific error code as of 9:42 PM ET.

Our engineering teams will continue to monitor the situation to ensure the issue does not recur.
Jan 22, 21:57 EST

Update - Braze and Sparkpost engineers continue to investigate this issue.

While we have not fully identified the root cause, Sparkpost is reverting a code deployment from this afternoon that we believe could be correlated.

Our next update will come in an hour, or when the revert is complete.
Jan 22, 21:00 EST

Investigating - Braze Engineers have identified elevated email bounce rates for customers sending email via SparkPost (Bird), starting around 17:35 ET. We are working with SparkPost Engineering who are aware and investigating the issue.

We'll update in 30 minutes or when we have an update from Sparkpost.
Jan 22, 19:47 EST

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.