Braze
All Systems Operational
US 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 02 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 03 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 04 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 05 Cluster ? Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
US 06 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 08 Cluster ? Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
EU 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
EU 02 Cluster Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Global Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 14, 2022

No incidents reported today.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022
Resolved - Services have continued to remain stable and we consider this incident resolved.

Customers who experienced failed Rest API calls during the incident are recommended to retry the calls, this includes API-triggered campaigns.

No action is needed for SDK Processing, Data Processing and Outbound Messaging these services are now operating normally and events are processing. All requests successfully received by Braze were processed and no data was lost.

Aug 10, 10:44 EDT
Monitoring - A fix has been implemented and services have returned to normal processing. Engineers will continue to monitor the stability of the services.
Aug 10, 10:15 EDT
Investigating - We are currently investigating a database issue resulting in increased latency and timeouts in our US 03 cluster. Our DevOps and DBA teams are investigating.
Aug 10, 09:41 EDT
Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - The incident has been resolved. All systems are operating normally.
Aug 5, 13:00 EDT
Monitoring - A fix has been implemented and the REST API and SDK Data Collection have returned to normal processing. Engineers continue to monitor the stability of the services.
Aug 5, 12:50 EDT
Update - We are continuing to work on a fix for this issue.
Aug 5, 12:36 EDT
Identified - We have identified an issue on US 04 impacting the REST API and SDK Data Collection leading to elevated errors. Engineers are actively working on resolving the issue.
Aug 5, 12:06 EDT
Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022
Resolved - This incident has been resolved. Processing latency for all components has returned to normal levels.
Aug 2, 06:29 EDT
Update - We continue to monitor for recurrence:
Dashboard, APIs and Data Processing have returned to normal processing for all customers.
Message Sending processing has returned to real-time processing for the majority of customers.

Aug 2, 05:47 EDT
Update - We continue to monitor for recurrence and are seeing processing return to normal for Dashboard and Data Processing for most customers. Message sending continues to be latent as we work through the backlog.
Aug 2, 05:34 EDT
Monitoring - We've identified the root cause of this issue. We're seeing error rates decrease, and are continuing to troubleshoot and monitor.
Aug 2, 05:02 EDT
Update - We continue to work to identify the root cause of this issue. All components that require access to our underlying database are impacted, including message composition & sending, canvas & campaign processing, and navigating the dashboard.
Aug 2, 04:03 EDT
Identified - We are currently investigating a database issue resulting in increased latency and timeouts in our US 03 cluster. Our DevOps and DBA teams are investigating.
Aug 2, 03:29 EDT
Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.