In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 2024 - 12:00 EDT
Scheduled - We are continuing our migration to Cloudflare as our CDN provider, targeting the US-01 cluster for this maintenance. This is part of our ongoing efforts to improve performance and reliability.
Impact:
No Disruption Expected: This migration is not expected to cause any service disruptions, and all services will remain operational throughout the process.
Changes to TLS Certificates: As part of this update, the TLS certificates for our REST services will be updated.
New/Modified Headers: Users may notice additional or different headers following the migration. These changes are expected and are part of our integration with Cloudflare.
Thank you for your understanding as we continue to enhance our services. If you encounter any issues or have questions, please feel free to reach out to our support team.
Oct 24, 202412:00-18:00 EDT
Completed -
The scheduled maintenance has been completed.
Oct 22, 18:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 12:00 EDT
Scheduled -
We are continuing our migration to Cloudflare as our CDN provider, targeting the US-03 cluster for this maintenance. This is part of our ongoing efforts to improve performance and reliability.
Impact:
No Disruption Expected: This migration is not expected to cause any service disruptions, and all services will remain operational throughout the process.
Changes to TLS Certificates: As part of this update, the TLS certificates for our REST services will be updated.
New/Modified Headers: Users may notice additional or different headers following the migration. These changes are expected and are part of our integration with Cloudflare.
Thank you for your understanding as we continue to enhance our services. If you encounter any issues or have questions, please feel free to reach out to our support team.
Oct 21, 20:24 EDT
Resolved -
Google Firebase has resolved the incident on their side. We can confirm that Braze is no longer seeing errors for those small numbers of previously affected push tokens.
Oct 19, 10:32 EDT
Braze can confirm that we have seen a low level of Android push notification errors since 18:30 ET on October 14th, the start time of Firebase's incident. While our system implements a retry mechanism for failed message deliveries, we are observing a very small number of instances (0.01%) where the maximum number of retries is being exhausted, resulting in a small number of undelivered Push Notifications. As the Firebase incident continues, it may be the case that more Android push notifications become undelivered.
Our team has escalated this matter to Google Firebase Support with our named contact, and we're actively monitoring the situation while awaiting further updates. We'll provide additional information as soon as it becomes available.
Oct 16, 14:10 EDT
Completed -
The scheduled maintenance has been completed.
Oct 17, 18:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 14:00 EDT
Scheduled -
We are continuing our migration to Cloudflare as our CDN provider, targeting the EU-01 cluster this evening. This is part of our ongoing efforts to improve performance and reliability.
Impact:
No Disruption Expected: This migration is not expected to cause any service disruptions, and all services will remain operational throughout the process.
Changes to TLS Certificates: As part of this update, the TLS certificates for our REST services will be updated.
New/Modified Headers: Users may notice additional or different headers following the migration. These changes are expected and are part of our integration with Cloudflare.
Thank you for your understanding as we continue to enhance our services. If you encounter any issues or have questions, please feel free to reach out to our support team.
Oct 17, 07:54 EDT
Resolved -
Braze has continued to observe successful Email Messaging Sending for Sparkpost across all clusters, and Sparkpost has resolved this incident on their Statuspage.
All delayed email backlogs have been processed, and no data was lost.
At this point, the incident is resolved.
Oct 15, 14:16 EDT
Monitoring -
Sparkpost (a MessageBird company) has implemented a fix and Braze is observing successful Email Messaging Sending for Sparkpost across all clusters. Braze is processing the messaging backlog, and no messages have been lost.
Braze engineering teams continue to monitor the issue.
Oct 15, 11:20 EDT
Identified -
We have identified an issue impacting Email Messages Sending in the US Region via Sparkpost (a Message Bird Company). Customers sending messages via Sparkpost may experience delays.
Resolved -
Our engineering teams have observed all error rates across Meta services have recovered and returned to normal operating thresholds. All outbound WhatsApp messages and Facebook Audience Sync events have been processed. This incident is marked as resolved.
We will continue to work with Meta to understand further details of the outage.
Oct 14, 14:27 EDT
Investigating -
We have identified an increase in error rates across multiple Meta services. The following services are impacted: - WhatsApp Templates - Dashboard Users may experience errors in loading message template lists in the WhatsApp composer - Whatsapp Messages - delays and errors in sending WhatsApp Messages. - Facebook Audience Sync - delays and errors in processing Facebook Audience Sync events.
We will continue to monitor error rates, and have reached out to Meta to investigate the scope and impact.
Oct 14, 14:16 EDT