Braze Support Services Outage
Identified - Braze Support Services and Partner Portal are currently experiencing issues due to an incident impacting Salesforce Service Cloud. Customers may experience issues when submitting cases via the Braze Support Portal and Braze AI Operator. During this time, you may also experience delays in response to support cases.

For any critical cases, please contact support@braze.com.
Sep 16, 2026 - 05:17 EDT
Global Services Major Outage
Braze.com Operational
Braze Support Services Major Outage
Braze Learning Operational
Global Messaging Channels Operational
Email Operational
SMS Operational
In-App Messaging Operational
WhatsApp Operational
Push Notifications - iOS Operational
Push Notifications - Android Operational
Content Cards Operational
US 01 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
US 02 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
US 03 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
US 04 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
US 05 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
US 06 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
US 07 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
US 08 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
US 10 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
EU 01 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
EU 02 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
AU 01 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
ID 01 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
JP 01 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
KR 01 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
REST APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 16, 2026

Unresolved incident: Braze Support Services Outage.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Dashboard Latency and Errors on US07
Resolved - This was a recurrence of an earlier issue impacting the Dashboard. A permanent fix has been implemented and the Dashboard has remained stable since. We are confident the issue is now fully resolved. We apologize for any impact.
Sep 2, 07:58 EDT
Identified - We are investigating intermittent errors and latency impacting the US07 Dashboard.
Sep 2, 07:30 EDT
Latency and Errors on US07
Resolved - The Dashboard has continue to remain stable and the issue is now resolved.
Sep 2, 06:09 EDT
Monitoring - Engineers have implemented a fix and the Dashboard has been stable for over 30 minutes. We are continuing to monitor the issue to ensure full resolution.
Sep 2, 05:36 EDT
Identified - We have identified the issue leading to intermittent dashboard errors and latency and engineers are working to resolve the issue.
Sep 2, 04:58 EDT
Investigating - Our Engineering team are investigating intermittent latency and errors on the US07 Dashboard.
Sep 2, 03:43 EDT
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