Braze
All Systems Operational
US 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
EU 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 02 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 03 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 04 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 05 Cluster ? Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
US 06 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 08 Cluster ? Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
Global Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 14, 2021

No incidents reported today.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021
Delayed Support Services
Resolved - Our support services are now back to normal operations, as Salesforce has resolved it's outage.
May 11, 19:52 EDT
Update - We are continuing to monitor for any further issues.
May 11, 18:40 EDT
Monitoring - We are monitoring for updates from Salesforce.
May 11, 18:40 EDT
Investigating - Due to an unexpected Salesforce outage, Braze is currently experiencing delays and disruptions in responses to Technical Support cases.

Please note that we are actively monitoring our email inbox for any Sev 1 or Sev 2 issues that you may encounter while using the Braze platform during this Salesforce outage and we will be responding back to you directly.

We will provide an update once Salesforce is fully operational.
May 11, 18:40 EDT
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Email sending delays for MailJet customers
Resolved - MailJet has resolved the issue. Emails that were delayed will begin delivering and subsequent email deliveries will occur as expected.
May 7, 01:11 EDT
Identified - We have identified an issue affecting customers who deliver their email through MailJet resulting from an SSL misconfiguration on MailJet's API. We have escalated the issue to the MailJet support team. Braze will continue to retry emails from MailJet with exponential backoff while MailJet works to resolve this issue.

Braze customers who send email through MailJet will experience email sending delays while the MailJet team works to correct their SSL certificate.
May 6, 22:35 EDT
May 6, 2021
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

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