Braze
All Systems Operational
US 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
EU 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 02 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 03 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 04 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 06 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Currents ? Operational
Outbound Messaging ? Operational
US 08 Cluster Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
US-02 Database Maintenance Mar 3, 23:00 - Mar 4, 01:00 EST
Braze will be performing a database upgrade on Wednesday, Mar 3rd, 2021 from 23:00 ET to Thursday, Mar 4th, 2021 01:00 ET for our US-02 cluster. The database will be taken offline during the upgrade which will result in a delay in the availability of Email and SMS analytics on our dashboard services. Once the database upgrade is completed the analytic events for Email and SMS will be backfilled. Other components such as data processing, message sending, currents exports, etcetera will not be impacted by this work. We will keep this status page updated in the event of any issues during this upgrade.
Posted on Feb 24, 14:46 EST
Past Incidents
Mar 3, 2021

No incidents reported today.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
SMS Processing Issues
Resolved - We've processed through our backlog of messages, and continue to see SMS sending, and related services operating normally.
Feb 26, 11:29 EST
Monitoring - Our SMS vendor has provided an update that their services are recovering.

Our systems indicate SMS sending has resumed, and we're working through the backlog of messages.

We'll continue to actively monitor and partner with our SMS vendor to validate and ensure a return to a healthy state.
Feb 26, 10:35 EST
Update - We can confirm that SMS sending is currently delayed while our downstream SMS provider resolves the issue. All messages are queued for automatic retry and will send once the incident is resolved.

We are still investigating the impact of this incident to our other services.
Feb 26, 09:55 EST
Investigating - We're currently investigating an issue with SMS processing and sending related to an issue with our SMS Vendor. We'll update in 30 minutes once we know more.
Feb 26, 09:40 EST
Feb 25, 2021

No incidents reported.

Feb 24, 2021
Increased error rates in US 06
Resolved - This incident has been resolved.
Feb 24, 04:27 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 24, 04:19 EST
Identified - We are working with our DBAs on an issue causing increased API error rates in US 06. Data processing and message sending for some customers may be delayed by a few minutes.
Feb 24, 04:01 EST
Feb 23, 2021
US 08 SDK API Errors
Resolved - SDK Data Collection in US 08 continues to be fully operational. This incident is considered resolved.
Feb 23, 13:58 EST
Monitoring - Our DevOps team has identified the issue and has taken action to resolve it. Our SDK APIs are back to being fully operational. We'll monitor the issue for another few minutes before resolving.
Feb 23, 13:44 EST
Investigating - We are investigating an issue causing increased error rates to our SDK API on US08. All other services continue to function. We don't believe any data will be lost and the requests to the SDK API will be processed once we resolve the incident. We'll provide an update in 30 minutes or as soon as we know more.
Feb 23, 13:29 EST
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021
US 01 connectivity errors
Resolved - This incident has been resolved.
Feb 18, 08:34 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 18, 08:26 EST
Identified - We have identified an issue causing timeouts in the US 01 environment.
Feb 18, 08:20 EST
Feb 17, 2021

No incidents reported.

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