Braze
All Systems Operational
US 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
EU 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 02 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 03 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 04 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 05 Cluster ? Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
US 06 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 08 Cluster ? Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
Global Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 20, 2021

No incidents reported today.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021
Resolved - Error rates returned to normal since the last update and this issue appears to be resolved.
Jun 8, 07:40 EDT
Monitoring - Fastly has stated that they have released a fix for the issue. We are continuing to monitor.
Jun 8, 07:02 EDT
Update - Fastly has said they have identified the issue and are working toward a fix.
Jun 8, 06:48 EDT
Identified - Fastly continues to investigate the issue. Customers who experience an error trying to reach the Braze Dashboard are advised to refresh the page and try again.
Jun 8, 06:35 EDT
Update - We are continuing to investigate this issue.
Jun 8, 06:14 EDT
Update - We are continuing to investigate this issue.
Jun 8, 06:12 EDT
Investigating - Braze's CDN provider, Fastly, is having an incident that is resulting in intermittent errors connecting to the Braze Services. Access to the Braze Dashboard, SDK API and REST APIs may sporadically error while Fastly investigates and resolves the issue. Data Processing, Outbound Messaging and other Braze Systems are all operating normally. The error is upstream of Braze. We are monitoring the issue at https://status.fastly.com/incidents/vpk0ssybt3bj.
Jun 8, 06:10 EDT
Jun 7, 2021
Resolved - This incident has been resolved.
Jun 7, 23:09 EDT
Identified - We have identified an issue causing increased error rates of about 25% for SDK data collection in EU 01. Devices will cache data locally and retry requests to our API. This may also result in a delay of serving of new in-app messages or Content Cards in EU 01. We are working toward resolution.
Jun 7, 22:30 EDT
Jun 6, 2021

No incidents reported.