Braze
All Systems Operational
US 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 02 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 03 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 04 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 05 Cluster ? Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
US 06 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 07 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
US 08 Cluster ? Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
EU 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
EU 02 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Global Support Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Braze Support Portal Maintenance Dec 11, 2023 07:00-11:00 EST
The Support Portal will be down for maintenance on [Dec 11, 2023] at [12:00 GMT] and is expected to last approximately 4 hours.

During this period, you will not be able to access our Support Portal. We acknowledge that this may cause inconvenience and extend our sincere apologies for any disruption.

While the portal is down, the Global Technical Support at Braze is still available to assist you as normal. Please feel free to reach out to us via email at support@braze.com
Posted on Dec 07, 2023 - 12:14 EST
Past Incidents
Dec 8, 2023

No incidents reported today.

Dec 7, 2023

No incidents reported.

Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023
Delayed Support Services
Resolved - The incident is resolved and our support services are now back to normal operations.
Dec 3, 06:13 EST
Identified - Due to an unexpected Salesforce outage, Braze is experiencing delays and disruptions in responses to Technical Support cases.

We are continuing to monitor and will provide an update once Salesforce is fully operational.
Dec 3, 03:57 EST
Dec 2, 2023

No incidents reported.

Dec 1, 2023
US 05 Message Sending & Data Processing Latency for Some Customers
Resolved - This incident has been resolved.
Dec 1, 21:23 EST
Monitoring - A fix has been implemented and we're monitoring the results. We have sent the message sending backlog, and it has caught up to normal processing, and are almost done processing the delayed data processing.
Dec 1, 20:17 EST
Investigating - We are investigating an issue that is causing increased message sending & data processing latency for some customers on US 05.
Dec 1, 20:01 EST
Nov 30, 2023

No incidents reported.

Nov 29, 2023
US05 Message Sending Latency
Resolved - This issue has been resolved and message sending is functioning as expected.
Nov 29, 14:39 EST
Monitoring - US05 cluster experienced message sending latency from 12:50pm ET to 2:15 pm on 11/29/2023. Engineers have implemented a fix and we are currently monitoring.
Nov 29, 14:21 EST
Nov 28, 2023

No incidents reported.

Nov 27, 2023
US05 SDK and Messaging Latency
Resolved - This incident has been resolved.
Nov 27, 23:49 EST
Update - We are continuing to see improvements in the latency affecting our outbound messaging and API endpoints.
Nov 27, 22:35 EST
Update - We are beginning to see improvements in outbound messaging latency as well as our API endpoint for some customers.
Nov 27, 22:04 EST
Update - We are continuing to work with our database provider to implement a fix. We are observing an increased error rate on our API endpoints impacting some customers.
Nov 27, 21:17 EST
Update - We have identified an issue with our database provider and are actively working with our provider to implement a fix.
Nov 27, 20:54 EST
Update - We are continuing to work on a fix for this issue.
Nov 27, 20:34 EST
Identified - We are currently investigating latency in processing SDK requests and message sending for a subset of customers on our US05 cluster.
Nov 27, 20:30 EST
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

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