This incident has been resolved.
Nov 27, 23:49 EST
We are continuing to see improvements in the latency affecting our outbound messaging and API endpoints.
Nov 27, 22:35 EST
We are beginning to see improvements in outbound messaging latency as well as our API endpoint for some customers.
Nov 27, 22:04 EST
We are continuing to work with our database provider to implement a fix. We are observing an increased error rate on our API endpoints impacting some customers.
Nov 27, 21:17 EST
We have identified an issue with our database provider and are actively working with our provider to implement a fix.
Nov 27, 20:54 EST
We are continuing to work on a fix for this issue.
Nov 27, 20:34 EST
We are currently investigating latency in processing SDK requests and message sending for a subset of customers on our US05 cluster.
Nov 27, 20:30 EST