Email Event processing latency

Incident Report for Braze, Inc.

Resolved

This incident has been resolved.

No data was lost, and all delayed email events have been processed.

There are no delays in processing new inbound events.
Posted Jan 30, 2025 - 21:58 EST

Monitoring

A fix has been implemented, and event processing latency has returned to standard levels. We're processing through a backlog of events. We'll continue monitoring until these events are fully processed.
Posted Jan 30, 2025 - 20:58 EST

Identified

We have identified an issue processing email click & open events and updating email analytics.

Message triggering and segmentation based on email events processing is similarly delayed.
Posted Jan 30, 2025 - 20:13 EST
This incident affected: Global Messaging Channels (Email).
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