API outage on US 01

Incident Report for Braze, Inc.

Resolved

After 30m of stability, we're marking this as resolved.

Posted Jul 09, 2019 - 16:30 EDT

Monitoring

Code revert has been completed successfully, and we've been processing as per normal since 15:54EDT.

Posted Jul 09, 2019 - 15:57 EDT

Update

Having identified the impacting code, we are in the process of an emergency code revert to resolve the issue.

Posted Jul 09, 2019 - 15:53 EDT

Identified

We have identified an issue causing intermittent increase in errors on US 01 REST and SDK APIs.

Posted Jul 09, 2019 - 15:44 EDT

This incident affected: US 01 Cluster (SDK Data Collection, REST APIs).