Investigating connectivity issues

Incident Report for Braze, Inc.

Resolved

All customers have been restored. Our DBAs are continuing to investigate the issue, but it appears that secondary replication caused a server to hang. As an immediate next step, we are going to add more database shards as we troubleshoot.

Posted May 28, 2015 - 08:52 EDT

Update

We have restored connectivity to all the majority of our customers. We are continuing to troubleshoot.

Posted May 28, 2015 - 07:48 EDT

Update

One of our database servers is completely unresponsive, we are continuing to troubleshoot.

Posted May 28, 2015 - 07:16 EDT

Investigating

Appboy is investigating issues with one of our databases

Posted May 28, 2015 - 06:41 EDT