All backlogged data jobs have been processed at this time.
Posted Sep 29, 2017 - 22:31 EDT
Update
All systems are fully back online and operational. We have processed the majority of backlogged messages and are adding more capacity to process the data backlog for the affected customers.
Posted Sep 29, 2017 - 21:08 EDT
Monitoring
We have verified connectivity back to the affected database cluster and are releasing data and messages for processing.
Posted Sep 29, 2017 - 20:39 EDT
Update
Our DBAs are still working toward resolution for the affected database cluster.
Posted Sep 29, 2017 - 19:58 EDT
Identified
Affected customers may also be unable to view some sections of the dashboard. Our DBAs have identified the problem and are working toward resolution.
Posted Sep 29, 2017 - 18:04 EDT
Investigating
Data processing and message sending for a few customers is delayed due to a database issue. This is also causing intermittent errors in our SDK API.