Data Processing and Messaging Sending latency impacting US01

Incident Report for Braze, Inc.

Resolved

The backlog of messages has now been processed. The incident is now considered resolved.
Posted Jul 11, 2025 - 04:19 EDT

Monitoring

Braze Engineers have implemented a fix for the issue, and we are observing improvements in processing speed. Engineers are now working to process the backlog of messages.
Posted Jul 11, 2025 - 03:57 EDT

Investigating

Our engineering team is investigating elevated Messaging Sending and Data Processing latency affecting the US01 cluster. We are actively working to identify the root cause and implement a resolution as quickly as possible.
Posted Jul 11, 2025 - 03:43 EDT
This incident affected: US 01 Cluster (Data Processing, Outbound Messaging).
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