Delayed data processing and message sending in US clusters

Incident Report for Braze, Inc.

Resolved

This incident has been resolved.

Posted Apr 15, 2019 - 13:58 EDT

Update

Message sending processing speeds have returned to normal for the majority of customers. We are processing the data backlog at this time.

Posted Apr 15, 2019 - 13:11 EDT

Monitoring

Additional capacity has come online and is sending the messaging backlog.

Posted Apr 15, 2019 - 13:05 EDT

Identified

We have identified an issue that is preventing Braze from autoscaling servers in the US. This is causing some customers in US clusters to have delayed data processing and message sending. We have identified the issue and have additional capacity coming online shortly.

Posted Apr 15, 2019 - 12:56 EDT

This incident affected: US 01 Cluster (Data Processing, Outbound Messaging), US 03 Cluster (Data Processing, Outbound Messaging), and US 04 Cluster (Data Processing).