After not seeing any issues the past ~3 hours, SparkPost resolved the incident on their side.
Posted Nov 05, 2024 - 15:19 EST
Update
SparkPost has confirmed a fix has been implemented for this issue, and they are continuing to monitor.
Braze is continuing to monitor the situation, and we are observing successful requests for click-tracked links.
Posted Nov 05, 2024 - 12:39 EST
Update
Our metrics imply this is resolved for all customers, but we are continuing to monitor.
Posted Nov 05, 2024 - 12:14 EST
Monitoring
This appears to have resolved based on our own testing and reports we're receiving from customers. That SparkPost has not yet updated their incident page at https://status.sparkpost.com/incidents/0pgqwncypg37 may mean this incident is still ongoing on their side. We are continuing to monitor the situation.
Posted Nov 05, 2024 - 12:08 EST
Update
SparkPost is continuing to work on this issue.
Posted Nov 05, 2024 - 12:01 EST
Identified
SparkPost, one of the vendors Braze uses for email delivery, is experiencing an incident posted to their status page at https://status.sparkpost.com/incidents/0pgqwncypg37. This incident is causing HTTP 502 errors for click tracked links with the DNS of the domain pointed at spgo.io. SparkPost states that this only affects US-hosted email customers.
Posted Nov 05, 2024 - 12:00 EST
This incident affected: Global Messaging Channels (Email).