Data Processing Delays in 06 for a Subset of Customers

Incident Report for Braze, Inc.

Resolved

The fix is working and service has been restored.

Posted Jun 12, 2020 - 19:31 EDT

Update

We are continuing to monitor for any further issues.

Posted Jun 12, 2020 - 19:28 EDT

Monitoring

A fix has been applied and we are monitoring the system.

Posted Jun 12, 2020 - 19:27 EDT

Identified

We've identified a database issue causing data processing delays for a subset of customers. Our DBAs have identified the issue and are working towards a resolution.

Posted Jun 12, 2020 - 18:45 EDT

This incident affected: US 06 Cluster (Data Processing).