On September 22, 2023, commencing at 10:14 UTC, Braze encountered an issue that led to heightened latency and errors affecting the functionality of the REST API, SDK API, and Data Processing services across multiple clusters, specifically US01, US03, US04, US05, and EU01.
Furthermore, during the incident, the US05 cluster experienced intermittent messaging delays.
We successfully resolved this incident on, September 22, 2023, at 12:45 UTC, and, all services are operating within normal parameters. If you initiated any REST API calls between 10:14 and 12:45 UTC that resulted in errors, Braze did not receive or process them. We strongly recommend resubmitting these calls.
During the incident window, there were no message-sending failures.
Posted Sep 22, 2023 - 10:02 EDT
This incident affected: US 01 Cluster (SDK Data Collection, Data Processing, REST APIs), US 03 Cluster (SDK Data Collection, Data Processing, REST APIs), US 04 Cluster (SDK Data Collection, Data Processing, REST APIs), EU 01 Cluster (SDK Data Collection, Data Processing, REST APIs), and US 05 Cluster (SDK Data Collection, Data Processing, REST APIs, Outbound Messaging).