Data processing delays on US clusters

Incident Report for Braze, Inc.

Resolved

Real-time data processing on US 01 fully caught up for over 95% of US 01 customers by 4:40pm ET. The remaining data is being processed and will catch up the next few minutes.

Currents data export is replaying the delayed data and will also be caught up within the next few minutes for all customers.
Posted Mar 30, 2018 - 17:17 EDT

Update

All US clusters with the exception of US 01 are fully caught up to real-time data processing. Currents data export remains delayed and we are now actively working on restoring the real-time export in Currents.
Posted Mar 30, 2018 - 15:30 EDT

Update

We are gradually resuming data processing in affected clusters and are adding additional servers to help with the backlog.
Posted Mar 30, 2018 - 15:13 EDT

Identified

We have identified an issue causing data processing delays on US clusters. All other systems are operating normally. Our engineers are implementing a fix.
Posted Mar 30, 2018 - 14:34 EDT