US 01 action-based campaign and canvas sending delays

Incident Report for Braze, Inc.

Resolved

Failover is complete and all sending systems for US 01 are fully back online.
Posted Apr 05, 2018 - 08:34 EDT

Identified

US 01 is experiencing some delays for approximately 16% of action-based campaigns and canvases due to a database physical host failure. We are in the process of failing over and should have full sending speed for the affected messages back shortly. Some dashboard pages may also not load for the affected campaigns or canvases.
Posted Apr 05, 2018 - 08:20 EDT