APNS Outage - US Clusters

Incident Report for Braze, Inc.

Resolved

We have now routed back our default sending region as routing issues appear to have been resolved by AWS or Apple.

Posted Jul 26, 2017 - 14:53 EDT

Monitoring

We have rerouted our iOS Push sending to another cluster outside of the region affected by routing issues.

Posted Jul 26, 2017 - 13:15 EDT

Identified

Appboy's US based clusters cannot currently communicate with Apple's Push Services due to a routing issue between AWS and Apple. All iOS push messages will be delayed until Apple or AWS resolve this issue.

Posted Jul 26, 2017 - 12:34 EDT