All users are now able to access the Braze Support Page and raise tickets.
Posted Feb 17, 2023 - 10:37 EST
Identified
The issue has been identified and we are currently implementing a fix.
Posted Feb 17, 2023 - 09:40 EST
Update
We are continuing to investigate this issue.
Posted Feb 17, 2023 - 09:33 EST
Update
We are continuing to investigate this issue.
Posted Feb 17, 2023 - 06:29 EST
Investigating
Braze is aware of an issue causing some users to be unable to access the Braze Support page through the "Get Help" drop down menu in the dashboard to raise support tickets.
We are actively investigating the issue.
In the meantime, users can raise a ticket and reach out to Braze Support by emailing: support@braze.com.
Posted Feb 17, 2023 - 06:28 EST
This incident affected: US 01 Cluster (Dashboard), US 02 Cluster (Dashboard), US 03 Cluster (Dashboard), US 04 Cluster (Dashboard), EU 01 Cluster (Dashboard), US 06 Cluster (Dashboard), US 08 Cluster (Dashboard), US 05 Cluster (Dashboard), EU 02 Cluster (Dashboard), and Global Services (Braze Support Services).