Sporadic availability and degraded processing / sending of messages on US-01

Incident Report for Braze, Inc.

Resolved

This incident has been resolved.
Posted Jun 20, 2019 - 16:10 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 20, 2019 - 14:51 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 20, 2019 - 14:37 EDT

Investigating

There was delayed message processing on US01 from 1410-1415 EST.

Additionally, you may experience intermittent errors on the dashboard, and potentially delayed processing of messages on US-01.

We are investigating.
Posted Jun 20, 2019 - 14:22 EDT
This incident affected: US 01 Cluster (Dashboard, SDK Data Collection, Data Processing, REST APIs, Outbound Messaging, Currents).