Networking issue impacting Dashboard and Outbound Messaging in APAC and South America regions

Incident Report for Braze, Inc.

Resolved

This issue has been resolved, and all systems are operating normally.

Posted May 31, 2023 - 05:47 EDT

Monitoring

Cloudflare has confirmed a fix has been implemented for the issue. Braze Engineers are continuing to monitor the issue.

Posted May 31, 2023 - 05:21 EDT

Identified

Braze has identified an issue impacting our network provider Cloudflare in the APAC and South America region.

Dashboard users in the impacted region may experience errors or performance degradation when loading images in the dashboard.

End-users in the region may experience issues or performance degradation when accessing messages that contain images.

Posted May 31, 2023 - 05:14 EDT

This incident affected: US 01 Cluster (Dashboard, Outbound Messaging), US 02 Cluster (Dashboard, Outbound Messaging), US 03 Cluster (Dashboard, Outbound Messaging), US 04 Cluster (Dashboard, Outbound Messaging), EU 01 Cluster (Dashboard, Outbound Messaging), US 06 Cluster (Dashboard, Outbound Messaging), US 08 Cluster (Dashboard, Outbound Messaging), US 05 Cluster (Dashboard, Outbound Messaging), and EU 02 Cluster (Dashboard, Outbound Messaging).