Services have continued to remain stable and the incident is resolved.
Customers who experienced failed Rest API calls during the incident are recommended to retry the calls, this includes API triggered campaigns.
No further action is needed for SDK Processing, Data Processing and Outbound Messaging these services are now operating normally and events are processing.
Posted Apr 20, 2022 - 07:07 EDT
Monitoring
Engineers have implemented a fix and services are services are now stable. We continue to monitor for any further issues.
Customers who experienced failed Rest API calls during the incident are recommended to retry the calls, this includes API triggered campaigns.
No further action is needed for SDK Processing, Data Processing and Outbound Messaging these services are now operating normally and events are processing.
Posted Apr 20, 2022 - 05:57 EDT
Identified
Engineers have identified the issue and are working towards a resolution.
Posted Apr 20, 2022 - 04:59 EDT
Update
Engineers are continuing to investigate the issue impacting services on EU-01.
Posted Apr 20, 2022 - 04:35 EDT
Update
We are continuing to investigate this issue.
Posted Apr 20, 2022 - 04:13 EDT
Investigating
Engineers are investigating an issue impacting services on the EU-01 cluster.
Rest APIs, Dashboard, Data Processing and Messaging Sending are impacted and experiencing increased error rates and latency.
Posted Apr 20, 2022 - 04:13 EDT
This incident affected: EU 01 Cluster (Dashboard, SDK Data Collection, Data Processing, REST APIs, Outbound Messaging).