The issue impacting the Braze AI Operator, where users were seeing the error message: "Connection unstable - Check your Wi-Fi or internet signal and try again," has been fully resolved. The fix has been deployed and error rates have returned to normal levels.
Posted Jul 13, 2026 - 17:31 EDT
Monitoring
A fix is being deployed for the issue affecting the Braze AI Operator, where users were seeing the error message: "Connection unstable - Check your Wi-Fi or internet signal and try again." We are seeing error rates improve and are continuing to monitor closely to confirm full resolution. We will provide a further update once we can confirm the issue is fully resolved.
Posted Jul 13, 2026 - 16:54 EDT
Investigating
Braze engineers have identified an issue affecting the Braze AI Operator, where users may see the following error message:
"Connection unstable - Check your Wi-Fi or internet signal and try again".
We are actively investigating the issue and will provide updates as more information becomes available.