Dashboard Errors / Slowness on EU01

Incident Report for Braze, Inc.

Resolved

After 10 minutes of normal processing, we're marking this as resolved. All systems are operating normally.
Posted Jul 25, 2022 - 08:24 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 25, 2022 - 08:12 EDT

Update

We are continuing to work on a fix for this issue.
Posted Jul 25, 2022 - 07:41 EDT

Identified

We believe we have identified the root cause of the issue and are working on a fix.
Posted Jul 25, 2022 - 07:41 EDT

Update

We are continuing to investigate this issue.
Posted Jul 25, 2022 - 07:22 EDT

Investigating

We are investigating an issue causing slow processing speeds and errors accessing the dashboard in EU 01.
Posted Jul 25, 2022 - 07:18 EDT
This incident affected: EU 01 Cluster (Dashboard, Data Processing, Outbound Messaging).
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