US 01 Content Card syncing delays

Incident Report for Braze, Inc.

Resolved

This issue has been resolved.

Posted Jul 24, 2019 - 01:56 EDT

Update

We are continuing to investigate the issue. Approximately 30% of syncs are succeeding so devices should be receiving new cards gradually.

Posted Jul 24, 2019 - 00:16 EDT

Investigating

We are investigating an issue on US 01 that is preventing Content Card updates from properly syncing to devices. Customers on US 01 who use Content Cards may see delays in the card feed syncing to mobile devices and web browsers. Existing cards already synced to devices will remain on devices and continue to be served, however new cards may be delayed in syncing.

Posted Jul 23, 2019 - 22:43 EDT

This incident affected: US 01 Cluster (Outbound Messaging).