Braze Support Services Outage

Incident Report for Braze, Inc.

Identified

Braze Support Services and Partner Portal are currently experiencing issues due to an incident impacting Salesforce Service Cloud. Customers may experience issues when submitting cases via the Braze Support Portal and Braze AI Operator. During this time, you may also experience delays in response to support cases.

For any critical cases, please contact support@braze.com.

Posted Sep 16, 2026 - 05:17 EDT

This incident affects: Global Services (Braze Support Services).