US-EAST API Outage

Incident Report for Braze, Inc.

Resolved

All systems nominal. All delayed data was processed, device data will however continue to backfill.

Posted Jun 25, 2016 - 03:03 EDT

Monitoring

The connectivity to our database clusters has been restored, events will continue to backfill over the next few hours.

Posted Jun 25, 2016 - 02:13 EDT

Identified

The datacenter engineers have identified the issue affecting connectivity to our database services.

Posted Jun 25, 2016 - 01:01 EDT

Investigating

We are currently looking into an issue affecting our SDK and REST API services. It appears there is a networking issue affecting the data centers where our database services reside.

Posted Jun 25, 2016 - 00:51 EDT