We have not had any disruptions from the issue since 9:36am ET. While Amazon still has the issue marked as ongoing on their status page at https://status.aws.amazon.com, we are going to mark this issue resolved on our side. Should an additional issue occur we will update this page accordingly.
Posted Aug 31, 2019 - 12:36 EDT
Update
All systems remain operational. A user interface issue with our status page service kept services marked as affected when they were not. US 01 REST API was fully operational as of 9:35am ET and SDK Data Collection as of 9:36am ET.
Posted Aug 31, 2019 - 10:42 EDT
Update
All systems remain fully operational.
We are continuing to monitor the issue on https://status.aws.amazon.com and will keep this page updated until AWS has resolved the issue on their side to ensure there are not further disruptions.
Posted Aug 31, 2019 - 09:58 EDT
Update
Additional data processing capacity has been brought online in US 01 and US 01 data processing is returning to normal performance.
Posted Aug 31, 2019 - 09:51 EDT
Monitoring
We have failed over all servers that became offline as a result of the ongoing AWS issue and service is restored to APIs. Data processing on US 01 is currently degraded as we bring online more infrastructure to handle full capacity of the failover.
Posted Aug 31, 2019 - 09:40 EDT
Update
This issue is affecting US 01 SDK data collection and US 01 REST APIs. Other US environments appear to be fully functional. AWS has updated https://status.aws.amazon.com with the issue and we continue our work to resolve the issue.
Posted Aug 31, 2019 - 09:28 EDT
Identified
We are have identified an issue with our cloud provider (AWS) in one availability zone and are in the process of failing over critical services in this zone to another zone.
Posted Aug 31, 2019 - 09:23 EDT
This incident affected: US 01 Cluster (Dashboard, SDK Data Collection, Data Processing, REST APIs, Outbound Messaging, Currents) and US 03 Cluster (Dashboard, SDK Data Collection, Data Processing, REST APIs, Outbound Messaging, Currents).