US 03 Content Card syncing delays

Incident Report for Braze, Inc.

Resolved

This issue has been resolved.

Posted Jul 26, 2019 - 18:28 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 26, 2019 - 18:14 EDT

Investigating

We are investigating an issue on US 03 that is preventing Content Card updates from properly syncing to devices. Customers on US 03 who use Content Cards may see delays in the card feed syncing to mobile devices and web browsers. Existing cards already synced to devices will remain on devices and continue to be served, however new cards may be delayed in syncing. Approximately 30% of syncs are succeeding so devices should be receiving new cards gradually.

Posted Jul 26, 2019 - 17:30 EDT

This incident affected: US 03 Cluster (Outbound Messaging).