Braze Engineers continue to monitor service health. Both US06 and EU02 services are operating within normal operational bounds. This incident has been resolved.
Posted Aug 19, 2025 - 11:41 EDT
Monitoring
US06 Cluster The fixes have been implemented for both EU02 and US06 clusters. All services (REST API, SDK, and Dashboard access) currently function normally. We will continue to monitor.
Posted Aug 19, 2025 - 11:01 EDT
Update
Issue Resolved - EU02 Cluster We have confirmed that the implemented fix has successfully resolved the service disruption affecting the EU02 cluster. All services including REST API, SDK, and Dashboard access have been restored and are operating normally.
US06 Cluster remains impacted - We are continuing to work on resolving the issue affecting this cluster and will provide updates as they become available.
Posted Aug 19, 2025 - 10:40 EDT
Identified
Braze Engineers have identified the root cause of the issue and are implementing a fix.
Posted Aug 19, 2025 - 10:23 EDT
Investigating
Braze Engineers are currently investigating an issue impacting US06 AND EU02 services.
Posted Aug 19, 2025 - 10:00 EDT
This incident affected: US 06 Cluster (Dashboard, SDK Data Collection, REST APIs) and EU 02 Cluster (Dashboard, SDK Data Collection, REST APIs).