We are continuing to investigate with the F5 engineers and will update with more information as we have it. For now all continues to be stable.
Posted Nov 19, 2015 - 19:20 EST
Monitoring
We've had customer traffic flowing back for awhile now. We are continuing to monitor the situation, and have senior engineers at BIG-IP F5 investigating the source of the load balancer issues.
Posted Nov 19, 2015 - 18:53 EST
Update
Issues are recurring, we have our data center and networking teams investigating and will update as we have information. As on Monday, all existing campaigns and messages are sending normally, this outage is only affecting our web servers.
Posted Nov 19, 2015 - 17:45 EST
Update
We have restored data collection for the majority of our customers.
Posted Nov 19, 2015 - 17:33 EST
Update
We have failed the REST APIs over to separate load balancers.
Posted Nov 19, 2015 - 17:15 EST
Update
We have failed the dashboard over to separate load balancers. We are continuing to investigate.
Posted Nov 19, 2015 - 17:06 EST
Investigating
We are investigating SSL and connectivity issues to our dashboard and APIs