Data Processing Delays

Incident Report for Braze, Inc.

Resolved

We have been monitoring the queue and database cluster for the last hour and there has been no backlog nor any subsequent issues.

Posted Oct 16, 2016 - 07:16 EDT

Monitoring

The additional servers have come online and the backlog is draining. It appears the issue was initially caused by an overloaded database cluster. We have resolved the issue with that cluster. We will be monitoring the situation and provide updates as needed.

Posted Oct 16, 2016 - 05:57 EDT

Investigating

We are seeing extremely high data volumes, real-time data processing is delayed. We are spinning up additional servers to help with the volume.

Posted Oct 16, 2016 - 05:08 EDT