SendGrid email subprocessor is experiencing an incident

Incident Report for Braze, Inc.

Resolved

All systems have remained operational the last few hours. SendGrid has now marked the issue as resolved on their side.

Posted Jul 28, 2020 - 18:08 EDT

Update

Sendgrid has identified the root cause and has addressed the issue. Email sending has returned to normal. They are currently monitoring system performance. We will provide a final update once this issue has been resolved.

Posted Jul 28, 2020 - 16:07 EDT

Update

SendGrid indicates that they are receiving and delivering mail as expected, and that most delayed messages have been sent. Braze's email deferral metrics look like they have returned to normal levels. We will continue to monitor.

Posted Jul 28, 2020 - 14:27 EDT

Update

Braze is still monitoring the situation with one of our sub processors for email sending, SendGrid, and the issue they describe at https://status.sendgrid.com/incidents/c2k6nqpr9t7p.

Currently, email transmissions are still being accepted by SendGrid, but we are seeing an increase in delivery delays for outgoing email. Email reporting is still unaffected at this time. We will update this status page if anything else changes.

Posted Jul 28, 2020 - 13:09 EDT

Monitoring

One of Braze’s subprocessors for email sending, SendGrid, is experiencing an outage described at https://status.sendgrid.com/incidents/c2k6nqpr9t7p.

Braze is monitoring the situation. Our metrics for email transmissions to SendGrid and deliveries do not look abnormal or appear to be affected at this time. We will update this status page if that changes.

Posted Jul 28, 2020 - 10:05 EDT

This incident affected: US 01 Cluster (Outbound Messaging), US 02 Cluster (Outbound Messaging), US 03 Cluster (Outbound Messaging), EU 01 Cluster (Outbound Messaging), US 06 Cluster (Outbound Messaging), US 08 Cluster (Outbound Messaging), and US 04 Cluster (Outbound Messaging).