EU02 customer unsubscribe errors

Incident Report for Braze, Inc.

Resolved

No further issues have been experienced, and all services are operating normally. The incident is now resolved.
Posted Mar 24, 2026 - 13:58 EDT

Monitoring

As of 17:47 UTC, Braze Engineers have implemented a fix and are monitoring service health for improvement.
Posted Mar 24, 2026 - 13:50 EDT

Investigating

Starting around 16:45 UTC, Braze Engineers began observing an issue where EU02 end users may experience errors when accessing or attempting to unsubscribe via the email preference center.
Posted Mar 24, 2026 - 13:45 EDT
This incident affected: Global Messaging Channels (Email).
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