Delayed data processing and message sending due to AWS connectivity errors

Incident Report for Braze, Inc.

Resolved

Data processing times have returned to normal for the majority of customers. Some customers may continue to see data processing delays for the next few minutes but it will clear momentarily.

Posted Jul 27, 2017 - 21:23 EDT

Monitoring

We have redirected traffic away from this affected availability zone and message sending performance has returned to normal. We are spinning up additional servers to process the data backlog.

Posted Jul 27, 2017 - 20:52 EDT

Investigating

We are experiencing identical AWS connectivity errors to this morning's incident. Data processing and message sending are operating slower than normal while we mitigate.

Posted Jul 27, 2017 - 20:42 EDT