US 01 degraded performance

Incident Report for Braze, Inc.

Resolved

Data processing is back to normal, all systems are operational.

Posted Mar 29, 2018 - 15:55 EDT

Monitoring

All message sending have returned to normal and queued messages have been sent. Data processing has resumed for affected customers and we are catching up on the backlog. We are continuing to monitor a fix.

Posted Mar 29, 2018 - 14:09 EDT

Investigating

We are experiencing degraded performance in US 01 due to a database issue. Some data processing and message sending is currently degraded.

Posted Mar 29, 2018 - 13:08 EDT