Email sending delays on EU 01

Incident Report for Braze, Inc.

Resolved

All systems have returned to normal.

Posted Apr 28, 2021 - 17:13 EDT

Monitoring

We have identified the issue and have released a fix. Delayed emails are beginning to dequeue and send, and all delayed emails should be sent in the next few minutes.

Posted Apr 28, 2021 - 16:57 EDT

Investigating

We are investigating an issue causing delays to email and SMS sending in EU 01. US based clusters are unaffected.

Posted Apr 28, 2021 - 15:46 EDT

This incident affected: EU 01 Cluster (Outbound Messaging).