Email analytics processing delays - US01

Incident Report for Braze, Inc.

Resolved

Having watched this closely over the past hour, we believe the fix has been successful, and we're confident in moving this to a resolved status.

Posted Aug 13, 2019 - 14:46 EDT

Monitoring

A fix has been put in place and email analytic processing times on US 01 are back to normal. All queued email analytics have processed.

Posted Aug 13, 2019 - 13:46 EDT

Investigating

As of 1:14 PM we have been experiencing a delay to the processing of analytics (clicks/open rates and triggers off of the above) from email data processing. We are actively investigating and will update you once we have identified the root cause.

Posted Aug 13, 2019 - 13:35 EDT

This incident affected: US 01 Cluster (Data Processing).