Increased Data Processing latency in multiple clusters

Incident Report for Braze, Inc.

Resolved

This incident has been resolved. We are no longer experiencing processing latency on any of our clusters.
Posted Jan 31, 2022 - 13:55 EST

Update

We are continuing to monitor for any further issues.
Posted Jan 31, 2022 - 13:36 EST

Monitoring

A fix has been implemented, and we're now bringing additional capacity online to assist in processing the backlog. We'll update again when processing latency has returned to normal levels.
Posted Jan 31, 2022 - 12:56 EST

Identified

We've identified the issue and are implementing a fix at this time.
Posted Jan 31, 2022 - 12:30 EST

Investigating

We are currently investigating an issue in data processing resulting in increased latency in multiple regions.
Posted Jan 31, 2022 - 12:22 EST
This incident affected: US 01 Cluster (Data Processing), US 03 Cluster (Data Processing), and EU 01 Cluster (Data Processing).
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