EU 01 connectivity issues

Incident Report for Braze, Inc.

Resolved

This incident has been resolved. Data processing and message sending caught up to real-time processing at approximately 9:55pm ET. Any REST API call that failed during the incident window should be retried. No messages were lost during this time frame.

Posted Jul 05, 2022 - 22:02 EDT

Monitoring

A fix has been implemented and we are seeing service recovery. We are currently processing the data processing and message sending backlog.

Posted Jul 05, 2022 - 21:49 EDT

Investigating

We are investigating an issue causing an outage in EU 01.

Posted Jul 05, 2022 - 21:42 EDT

This incident affected: EU 01 Cluster (Dashboard, SDK Data Collection, Data Processing, REST APIs, Outbound Messaging).