Currents Data Processing Delays

Incident Report for Braze, Inc.

Resolved

Currents exports in US has remained operational throughout the night's monitoring. US 01 Currents export backlog have processed.
Posted May 04, 2018 - 08:01 EDT

Update

Currents for the US 03 Cluster has processed its remaining backlog. We are adding additional capacity to process the remaining backlog for Currents in US 01.
Posted May 04, 2018 - 02:51 EDT

Update

Real-time Currents exports for all US clusters remains nominal. US 01 and US 03 Currents exports are still catching up on the backlog and will finish in the next few hours.
Posted May 04, 2018 - 00:42 EDT

Monitoring

A fix has been implemented and Currents data is beginning to catch up in the backlog. All clusters are presently sending real-time data to Currents. US 01 and US 03 Currents is working through the backlog.
Posted May 03, 2018 - 22:50 EDT

Update

We are continuing to work on a fix for the delay to Currents export in US clusters. All other systems are fully operational.
Posted May 03, 2018 - 21:01 EDT

Update

We are continuing to work on a fix for this issue.
Posted May 03, 2018 - 15:32 EDT

Update

Data processing on US 01 has remained back to real-time for the last 25 minutes without issue. Currents remains delayed for the time being, we are continuing to work on the fix for that delay.
Posted May 03, 2018 - 15:31 EDT

Update

The previous update was incorrect, only the US 01 cluster is experiencing data processing delays. US 02, US 03 and US 04 are fully operational.

Data processing is currently catching up to real-time for US 01. Currents exports are delayed in US 01.
Posted May 03, 2018 - 14:35 EDT

Identified

All clusters located in the US are experiencing delayed data processing. We have identified the issue and working on a fix.
Posted May 03, 2018 - 14:22 EDT
This incident affected: US 01 Cluster (Currents) and US 03 Cluster (Currents).