EU01 REST API and SDK Data Collection Errors

Incident Report for Braze, Inc.

Resolved

The REST API and SDK Data Collection have continued to remain stable and this incident is considered resolved.
Posted Nov 24, 2025 - 07:09 EST

Monitoring

The REST API and SDK Data Collection has returned to normal operation and engineers are continuing to monitor services.

Any SDK API requests that returned an error will have been automatically retired. Any REST API requests that received an error will need to be retried.
Posted Nov 24, 2025 - 06:51 EST

Investigating

Our Engineering team is investigating elevated REST and SDK Errors on the EU01 Cluster.
Posted Nov 24, 2025 - 06:26 EST
This incident affected: EU 01 Cluster (SDK Data Collection, REST APIs).
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