Increased SDK API error rates in EU 01

Incident Report for Braze, Inc.

Resolved

All systems are operational. This incident has been resolved.

Posted Sep 23, 2020 - 09:53 EDT

Identified

We are currently working with our DBAs to address an issue that had caused an increase in SDK API error rates in EU 01. We have added capacity while we investigate, which has returned error rates to normal. For approximately 5% of customers on EU 01 we are seeing delayed data processing and message sending as well.

Posted Sep 23, 2020 - 07:51 EDT

This incident affected: EU 01 Cluster (SDK Data Collection, Data Processing, Outbound Messaging).