SMS outbound sending delays

Incident Report for Braze, Inc.

Resolved

Between 4:05 PM and 4:58 PM ET, some SMS messages experienced a temporary delivery delay. The issue has been fully resolved. All delayed messages were safely queued and are now being delivered. No messages were lost.

Our systems are operating normally, and our team is monitoring to ensure continued stability.

Posted Jan 13, 2026 - 16:00 EST