Delayed message sending and data processing on US 01
Incident Report for Braze, Inc.
Resolved
All systems remain nominal.
Posted 12 days ago. Jan 10, 2019 - 11:32 EST
Update
All queued messages have been sent. Data processing remains delayed for some customers on US 01 but we anticipate processing speeds returning to normal in a few minutes.
Posted 12 days ago. Jan 10, 2019 - 10:38 EST
Monitoring
We have fixed the issue. There remains a backlog of outbound messaging and data processing that is now being processed. Additional capacity is coming online to help process the backlog now.
Posted 12 days ago. Jan 10, 2019 - 10:16 EST
Identified
We have identified the issue and are working toward resolution. This issue is also affecting loading of campaigns grids on the US 01 dashboard.
Posted 12 days ago. Jan 10, 2019 - 10:11 EST
Investigating
We are investigating delays in message sending and data processing on US 01.
Posted 13 days ago. Jan 10, 2019 - 09:46 EST
This incident affected: US 01 Cluster (Dashboard, Data Processing, Outbound Messaging).