Increased errors and latency for US 04 SDK Collection

Incident Report for Braze, Inc.

Resolved

The incident is now resolved - No further errors or latency has been experienced during the monitoring period.
Posted Sep 14, 2023 - 04:36 EDT

Update

We are continuing to monitor for any further issues.
Posted Sep 14, 2023 - 04:01 EDT

Monitoring

A fix has been implemented and errors and latency have reduced. As of now the service is operating normally and engineers are continuing to monitor.
Posted Sep 14, 2023 - 04:01 EDT

Identified

Our engineers have identified and are actively addressing an issue affecting US 04 SDK collections, which has led to increased errors and latency.
Posted Sep 14, 2023 - 03:14 EDT
This incident affected: US 04 Cluster (SDK Data Collection).