Firewall failover

Incident Report for Braze, Inc.

Resolved

Our primary firewall failed over at approximately 5:52pm ET, causing some interruptions to the Appboy service. The secondary firewall automatically came fully online by 5:54pm ET and everything has been operating normally since. Our networking team is investigating the cause of the failover and we will post updates here when we receive them.

UPDATE: We have discussed the issue with the hardware vendor and they told us that an upcoming bug-fix release later this month will prevent this issue from recurring. We will be doing this upgrade later this month once the release is out.

Posted Feb 10, 2015 - 18:37 EST