EU-01 Delayed Processing

Incident Report for Braze, Inc.

Resolved

This incident has been resolved.

Posted Dec 17, 2022 - 11:18 EST

Monitoring

A fix has been implemented and we are monitoring results. A small number of customers are still experiencing data processing delays which are on track to resolution.

Posted Dec 17, 2022 - 10:49 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 17, 2022 - 10:34 EST

Investigating

We are currently looking into delayed processing and message sending on our EU-01 cluster, this delay is related to the previous incident we reported on.

Posted Dec 17, 2022 - 09:49 EST

This incident affected: EU 01 Cluster (Data Processing, REST APIs, Outbound Messaging).