Delayed email sending on US clusters - RESOLVED

Incident Report for Braze, Inc.

Resolved

On August 6th from approximately 9:19pm ET - 10:23pm ET, email sending was delayed for customers on US clusters. No messages were lost, all delayed email was sent by 10:26pm ET. Braze has taken steps to remediate recurrence of this issue.

Posted Aug 07, 2019 - 08:43 EDT

This incident affected: US 01 Cluster (Outbound Messaging), US 02 Cluster (Outbound Messaging), US 03 Cluster (Outbound Messaging), US 06 Cluster (Outbound Messaging), and US 04 Cluster (Outbound Messaging).