EU-01 Degraded Performance

Incident Report for Braze, Inc.

Resolved

This incident has been resolved.
Posted Feb 24, 2020 - 22:29 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 24, 2020 - 21:16 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 24, 2020 - 20:58 EST

Investigating

Our DBAs are investigating a loss of connectivity to a set of load balancers that manage connections to some of our databases.
Posted Feb 24, 2020 - 20:46 EST
This incident affected: EU 01 Cluster (Dashboard, Data Processing, REST APIs, Outbound Messaging).