With no additional reports of latency, this issue is now considered resolved.
Posted Feb 16, 2022 - 15:06 EST
Monitoring
Our engineers have confirmed the issue with SMS authentication has been resolved.
Our provider has supplied the following statement: From 9:17 AM PST to 10:50 AM PST 2FA verification codes via SMS or calls were failing. The issue has been resolved and all impacted services are operating normally.
We'll continue to monitor and will provide a final update in 1 hour.
Posted Feb 16, 2022 - 14:18 EST
Identified
Due to SMS sending latency from our underlying SMS provider, customers attempting to use SMS two-factor authentication to access the Braze Dashboard are unable to do so.
If you need critical access to the Braze Dashboard, please email Support@braze.com for assistance.
We'll provide status updates as we learn more.
Posted Feb 16, 2022 - 13:54 EST
This incident affected: US 01 Cluster (Dashboard), US 02 Cluster (Dashboard), US 03 Cluster (Dashboard), US 04 Cluster (Dashboard), US 06 Cluster (Dashboard), US 08 Cluster (Dashboard), and US 05 Cluster (Dashboard).