Email links for SparkPost customers serving 502s due to SparkPost incident

Incident Report for Braze, Inc.

Resolved

SparkPost resolved the incident on their side a few hours ago. We have not seen issues since SparkPost's fix, so are resolving on our end.
Posted Nov 22, 2024 - 02:53 EST

Monitoring

SparkPost has confirmed a fix has been implemented for this issue, and they are continuing to monitor. https://status.sparkpost.com/incidents/nj2t6wx6b5gd

Braze is continuing to monitor the situation and follow up with SparkPost. We continue observing successful requests for click-tracked links across the US region.
Posted Nov 21, 2024 - 16:25 EST

Identified

SparkPost, one of the vendors Braze uses for email delivery, has reported a recurrence of an incident that occurred yesterday and posted it to their status page at https://status.sparkpost.com/incidents/nj2t6wx6b5gd. This incident is causing HTTP 502 errors for click-tracked links affecting US-hosted email customers.

Braze has escalated the issue and we are awaiting further updates from SparkPost.
Posted Nov 21, 2024 - 14:48 EST
This incident affected: Global Messaging Channels (Email).
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