US07 Dashboard latency and errors

Incident Report for Braze, Inc.

Resolved

No further issues have been experienced, and all services are operating normally. The incident is now resolved.
Posted Mar 20, 2026 - 15:29 EDT

Monitoring

As of 15:12 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.
Posted Mar 20, 2026 - 15:19 EDT

Investigating

Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US07 Cluster, starting around 13:41 EST. At this time, no other services are impacted, and messaging sending is not impacted.

Engineers are actively working to restore service.
Posted Mar 20, 2026 - 14:25 EDT
This incident affected: US 07 Cluster (Dashboard).
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