All has remained stable, we will continue to monitor the situation throughout the rest of the week.
Posted Nov 16, 2015 - 20:31 EST
Monitoring
We are continuing to monitor the situation, but all has been stable for the past 35 minutes.
Posted Nov 16, 2015 - 18:47 EST
Update
We have restored data collection for the majority of customers.
Posted Nov 16, 2015 - 18:31 EST
Update
Dashboard and REST APIs are fully operational.
Posted Nov 16, 2015 - 18:19 EST
Update
We're seeing connectivity issues re-appear affecting web servers.
Posted Nov 16, 2015 - 17:56 EST
Update
We have restored SDK device data collection for the majority of our customers.
Posted Nov 16, 2015 - 17:32 EST
Update
We have brought the dashboard back online, we are continuing to see traffic on the REST APIs. We are continuing to get SDK device data collection fully back online.
Posted Nov 16, 2015 - 17:21 EST
Update
We have failed over the REST APIs to cloud load balancers. Traffic should resume flowing as DNS propagates.
Posted Nov 16, 2015 - 16:49 EST
Update
We have redirected a portion of our API traffic to cloud load balancers so some traffic is flowing through. Existing messages scheduled to be sent are still processing normally, as we have determined this is only an SSL issue affecting web servers.
Posted Nov 16, 2015 - 16:29 EST
Investigating
We are investigating SSL and connectivity issues to our dashboard and APIs